Last updated: August 21, 2026
Email support@story-buddy.app and a real person will reply, usually within two working days. It helps if you include the email address on your account and, for a problem with one story, roughly when you created it.
For anything about your data or your children's data, write to privacy@story-buddy.app instead — those requests go straight to the person who can action them.
Subscriptions bought in the iPhone app are billed by Apple, not by us, so they are changed or cancelled in your Apple account:
Cancelling stops future renewals. You keep access until the end of the period you have already paid for, and your stories stay in your library. We cannot cancel an Apple subscription on your behalf, and refunds are handled by Apple through reportaproblem.apple.com. If something went wrong on our side, email us anyway — we will help you make the case.
Every plan allows unlimited child profiles. What differs is how many stories you can create each month, and how many of those come with illustrations or voice narration. A story with both pictures and narration uses one of each allowance.
| Plan | Stories | With pictures | With narration | Longest story |
|---|---|---|---|---|
| Free | 5 a month | 5 | 1 to try | 2-3 minutes |
| Plus | 60 a month | 18 | 12 | 3-5 minutes |
| Family | 100 a month | 27 | 18 | 5-7 minutes |
| Premium | 150 a month | 40 | 26 | 5-7 minutes |
Allowances reset at the start of each month and do not roll over. Annual plans are billed once a year but the monthly allowance still resets monthly.
If generation fails you will see an error rather than a half-finished story, and you can try again. If a failure did consume an allowance, email us and we will put it back.
Short is 400–600 words, medium 650–900, and long 950–1250. Read aloud, that is about 2-3 minutes, 3-5 minutes and 5-7 minutes respectively.
Yes, on Premium, which allows 2 recorded voices. You read a short passage once and stories can then be narrated in that voice. Other plans use our standard narrator.
Yes. Family covers you plus 1 other caregiver, and Premium covers you plus 3. Everyone in the household shares the same monthly allowance, and child profiles are unlimited on every plan.
Tell us — narration pace is something we tune, and we would rather hear that it is wrong for your child than have you stop using it.
We collect a first name, age, and the interests you choose, and we use them only to personalise stories. We do not sell it, and we do not use it for advertising. The Privacy Policy sets out exactly what is stored and for how long.
Email privacy@story-buddy.app from the address on your account and ask. We will confirm, then delete your account, your children's profiles, and the stories, audio and images generated for them. Cancel your subscription in Apple's Settings as well, since deleting the account does not stop Apple billing.